Business Details
This website operates for the presentation and provision of tourism services, experiences, excursions and related activities by Greek Travel Advisors.
The business details are as follows:
Business Name / Trade Name: Greek Travel Advisors
VAT No.: 800617155
Tax Office: KE.FO.D.E. Attica
M.H.T.E. No.: 0206E60001008400
G.E.MI. No.: 132383003000
Greek Travel Advisors operates in the field of providing tourism services, experiences, excursions and organised activities in Greece. Its services are provided indicatively in Athens, Mykonos, Santorini, Rhodes, as well as in other Greek destinations, depending on availability, seasonality and the type of experience.
The services provided may include excursions to archaeological sites, cultural and gastronomic experiences, cooking classes, island-related experiences, private or group tours, transfers, guided tours, as well as other activities related to Greek culture, gastronomy, history and the local experience.
By making a booking through the website, through a partner platform, by email, by telephone or by any other means, the customer declares that they have read, understood and accepted these rules of operation, booking and participation terms.
This text constitutes a framework for operation and customer information and may be amended or updated in accordance with the needs of the business and the applicable legislation.
1. Services Provided
Greek Travel Advisors provides tourism experiences and excursions designed to offer visitors a safe, high-quality and authentic introduction to Greece.
The services may be provided either directly by Greek Travel Advisors or in cooperation with third-party providers, such as, indicatively, tour guides, drivers, transport companies, restaurants, local professionals, activity providers or other partners.
The exact description of each experience, its duration, meeting point, language of delivery, included services, any services not included, price, cancellation policy and any special terms are stated on the respective page of each service or in the booking confirmation.
2. Areas of Operation
The experiences and excursions of Greek Travel Advisors take place indicatively in the following destinations:
Athens, Mykonos, Santorini, Rhodes and other destinations within Greece.
Greek Travel Advisors reserves the right to add, modify or remove destinations and experiences, depending on demand, partner availability, weather conditions, seasonality, access conditions, operating rules of archaeological sites or other factors that affect the smooth provision of the service.
3. Bookings
A booking is considered completed only after availability has been confirmed and payment or the deposit, where applicable, has been successfully completed.
The customer must provide accurate and complete information when making a booking, such as full name, contact details, number of participants, special needs, dietary restrictions, ages of participants where required, as well as any other information necessary for the safe and proper provision of the service.
Greek Travel Advisors is not responsible for problems arising due to incorrect, incomplete or inaccurate information provided by the customer.
4. Payment Methods
Payments are made using the available payment methods displayed on the website or agreed upon at the time of booking.
Indicatively, payments may be made by credit or debit card, bank transfer, electronic payment systems or any other accepted method that will be communicated to the customer before completion of the booking.
The booking becomes binding after completion of the payment or deposit, unless otherwise agreed in writing.
Any bank charges, foreign exchange costs, third-party payment provider fees or other charges are borne by the customer, unless otherwise stated.
5. Prices and Included Services
The prices of each experience are stated on the respective service page or in the offer sent to the customer.
Prices include only the services expressly stated in the description of the experience or in the booking confirmation.
Entrance tickets to archaeological sites, museums or monuments, meals, drinks, transfers, tips, personal expenses or additional services are not included, unless expressly stated as included services.
Greek Travel Advisors reserves the right to change prices for future bookings. Bookings that have already been confirmed and paid for are not affected by subsequent price changes, unless there is a change resulting from taxes, fees, government charges or third-party providers that are not controlled by Greek Travel Advisors.
6. Cancellation Policy by the Customer
The customer has the right to cancel their booking up to twenty-four hours before the scheduled start time of the experience.
In the event of timely cancellation, namely at least twenty-four hours before the start of the experience, the customer is entitled to a refund in accordance with the specific booking terms and the payment method used.
In the event of cancellation less than twenty-four hours before the scheduled start of the experience, Greek Travel Advisors may retain the full booking amount.
Failure of the customer to appear at the agreed meeting point and time is considered a cancellation with no right to a refund.
7. Non-Refundable Bookings
For certain experiences or offers, the customer may be given the option to choose a non-refundable booking.
If the customer selects a non-refundable policy, the booking becomes final from the moment of payment and no right of cancellation, change or refund is provided, regardless of the time of cancellation.
The non-refundable option is communicated to the customer before completion of the booking and entails full acceptance of the relevant restriction.
8. Changes or Cancellations by Greek Travel Advisors
Greek Travel Advisors makes every possible effort to ensure that experiences take place according to their schedule and description.
However, it reserves the right to modify, postpone or cancel an experience for reasons of force majeure, adverse weather conditions, strikes, access restrictions, changes to the opening hours of archaeological sites or museums, instructions from public authorities, safety reasons, insufficient participation or other circumstances beyond its reasonable control.
In such a case, Greek Travel Advisors will inform the customer as soon as possible and, where feasible, will propose an alternative date, an alternative experience or a refund, depending on the nature of the booking and its specific terms.
9. Customer Delay
The customer must be at the meeting point at the time stated in the booking confirmation.
In the event of delay, Greek Travel Advisors does not guarantee that the experience will be able to be extended or rescheduled.
If the customer does not appear within a reasonable time from the scheduled start time, the booking may be considered a no-show and no right to a refund shall be provided.
10. Rules of Participation in Experiences
Participants must behave respectfully towards escorts, tour guides, partners, other participants, local residents, professionals, places of cultural interest and the natural or urban environment.
Greek Travel Advisors reserves the right to refuse participation or discontinue the participation of any person who demonstrates dangerous, offensive, illegal or inappropriate behaviour, without any obligation to provide a refund.
Customers must follow the instructions of escorts, tour guides, drivers, partners and competent authorities throughout the duration of the experience.
11. Visits to Archaeological Sites, Museums and Monuments
When visiting archaeological sites, museums, monuments and cultural heritage sites, participants must comply with all rules applicable at each respective site.
Indicatively, participants must:
Greek Travel Advisors is not responsible for refusal of entry, removal or imposition of sanctions on a participant who violates
12. Cooking Classes and Gastronomic Experiences
In gastronomic experiences and cooking classes, the customer must inform Greek Travel Advisors in good time of any allergies, intolerances, dietary restrictions, health issues or special dietary needs.
Greek Travel Advisors and its partners make every reasonable effort to accommodate special dietary needs; however, they cannot guarantee the complete absence of allergens or traces of allergens, especially when services are provided at third-party premises.
Participation in a cooking class or gastronomic experience is undertaken at the participant’s own responsibility with regard to their personal dietary needs and compliance with safety and hygiene instructions.
13. Health, Physical Condition and Suitability for Participation
The customer is responsible for assessing whether the experience is suitable for their age, health, physical condition and personal needs.
Certain experiences may include walking, stairs, uphill routes, time spent outdoors, exposure to the sun, travel by vehicle or boat, as well as other activities requiring a basic level of physical fitness.
The customer must inform Greek Travel Advisors in good time of any health condition, mobility difficulty, pregnancy, allergy or other special need that may affect their participation or require special care.
Greek Travel Advisors reserves the right to refuse participation in an experience if it reasonably considers that participation may endanger the customer themselves, other participants or the smooth conduct of the activity.
14. Liability for Accidents and Limitation of Liability
Greek Travel Advisors takes reasonable measures for the smooth, safe and high-quality conduct of its experiences.
Nevertheless, participation in tourism activities, tours, transfers, visits to archaeological sites, gastronomic experiences or other activities may involve risks associated with the environment, weather conditions, ground conditions, traffic, crowds, transfers, the behaviour of third parties or other external factors.
The customer participates in the experiences at their own responsibility with regard to their personal health, physical condition, attention and compliance with safety instructions.
Greek Travel Advisors is not responsible for any accident, injury, loss, damage or harm caused by:
Any limitation of liability applies to the extent permitted by applicable law and does not exclude liability that cannot lawfully be excluded.
15. Personal Belongings
Customers are solely responsible for safeguarding their personal belongings during the experience.
Greek Travel Advisors is not responsible for loss, theft, damage or abandonment of personal belongings, unless fault of the company is proven in accordance with applicable law.
16. Weather Conditions
Certain experiences take place outdoors and may be affected by weather conditions.
Greek Travel Advisors reserves the right to modify, postpone or cancel an experience if weather conditions render its conduct unsafe, unsuitable or practically impossible.
In the event of a weather-related change, Greek Travel Advisors will inform the customer and, where feasible, propose an alternative solution.
17. Partners and Third-Party Providers
Certain services may be provided by third-party partners, such as tour guides, drivers, transport providers, restaurants, local professionals or activity providers.
Greek Travel Advisors selects its partners based on criteria of quality, professionalism and reliability.
However, certain acts or omissions of third-party providers may be outside the direct control of Greek Travel Advisors. In any case, Greek Travel Advisors makes reasonable efforts to resolve any issues related to the provision of the agreed services.
18. Insurance
Where required by the nature of the service or by applicable legislation, the services are provided in accordance with the prescribed insurance or professional obligations.
The customer is advised to have personal travel insurance covering, indicatively, accidents, illness, cancellations, delays, loss of luggage and other travel risks.
19. Personal Data Protection — GDPR
Greek Travel Advisors respects the privacy of its customers and website visitors and processes personal data in accordance with the applicable personal data
protection legislation, including the General Data Protection Regulation of the European Union.
The personal data collected may include, indicatively, full name, contact details, booking details, payment details, dietary preferences, special needs or other information necessary for the provision of the service.
The data is used exclusively for the purposes of managing bookings, providing services, communicating with the customer, issuing documents, complying with legal obligations and improving services.
Greek Travel Advisors does not sell personal data to third parties. Data may be disclosed only to partners or providers where this is necessary for the performance of the booking or where required by law.
The customer has the rights provided by applicable legislation, such as the right of access, rectification, erasure, restriction of processing, portability and objection, in accordance with the specific conditions of the law.
For more information, the visitor may refer to the website’s Privacy Policy.
20. Cookies
The Greek Travel Advisors website may use cookies or similar technologies for its proper operation, improvement of the user experience, traffic analysis and, where applicable, promotional purposes.
The visitor is informed accordingly through the Cookies Policy and has the option to manage their preferences in accordance with applicable legislation.The Greek Travel Advisors website may use cookies or similar technologies for its proper operation, improvement of the user experience, traffic analysis and, where applicable, promotional purposes.
21. Intellectual Property
The content of the website, including indicatively texts, photographs, logos, trademarks, graphics, videos, experience descriptions and other material, constitutes the intellectual property of Greek Travel Advisors or third-party rights holders.
The copying, reproduction, distribution, modification, publication or use of the content without prior written permission is prohibited, unless expressly permitted by law.
22. Complaints and Contact
In the event of a complaint, question or request relating to a booking or service provided, the customer may contact Greek Travel Advisors using the contact details stated on the website.
Greek Travel Advisors makes every reasonable effort to handle complaints or issues arising before, during or after the provision of the experience promptly and fairly.
23. Applicable Law
These terms are governed by Greek law, unless a different provision of mandatory law provides otherwise.
For any dispute arising from the use of the website, the booking or participation in an experience, the parties will make an effort to resolve the matter amicably.
If the dispute is not resolved, the courts having subject-matter and territorial jurisdiction shall be competent, in accordance with applicable legislation.
24. Amendment of Terms
Greek Travel Advisors reserves the right to amend or update these terms at any time, particularly for reasons of compliance with legislation, changes to services, improvement of operation or commercial policy.
The amendments apply from their publication on the website, unless otherwise specified.
Visitors and customers are advised to periodically review these terms before making a booking.
25. Final Declaration
By completing a booking and participating in any experience of Greek Travel Advisors, the customer declares that they have been informed of these terms, accepts them fully and undertakes to comply with them.
